Chrystiadi Harris

Chrystiadi Harris

Chief Technology Officer

Chrystiadi Harris was the AVP/Head of Engineering at Tokopedia (GoTo Group), where he led massive-scale technology development. He successfully blended enterprise system stability (from telecom) with hyper-scale agility (e-commerce). He played a key role in the technical and organizational integration during the Gojek-Tokopedia merger and was a core strategist in leveraging AI to enhance Customer Experience (CX) in Tokopedia.

Professional Skills

Chrystiadi was a transformative technology leader with a rare dual-sector background. He was instrumental in the organizational and technical integration during the landmark Gojek-Tokopedia merger, where he focused on securing communications, mitigating risk, and aligning processes across the merged entities. His foundational expertise was built over seven years at PT Smartfren Telecom Tbk, where he managed mission-critical applications and mastered enterprise-grade system stability, governance, and compliance while serving as the Enterprise Application Development Dept Head. At Tokopedia, he leveraged this experience to ensure architectural resilience under hyper-scale demands. He functioned as a recognized thought leader, driving the strategy to use Artificial Intelligence (AI) to augment human-driven Customer Experience (CX) and was deeply involved in core infrastructure planning and cloud strategy to support massive computational loads.